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oops! HP printer owners outraged by blocking updates to non-HP cartridges

HP’s “Dynamic Security” is hitting printer owners again, this time as a firmware update that blocks the use of third-party ink cartridges in HP printers.

HP Printer Updates “Bricks” Non-HP Ink Cartridges

Many users have complained that a recent firmware update prevented the use of third-party ink cartridges in their HP printers. Until the firmware update, HP is warning customers not to use third-party ink cartridges. After the update, third-party cartridges “bricked” and became unusable.

The Verge and ARS Technica report that many HP printer owners have become frustrated with firmware updates that have rendered their printers unusable unless they install genuine HP ink cartridges.

Non-HP chip detected notification image

HP’s latest firmware blocks non-HP ink cartridges in many printer models. (Image source: Reddit)


HP Updates is the latest paradigm in dynamic security

HP warns that future firmware updates may continue to render third-party cartridges unusable. HP claims these “dynamic security system” updates are designed to “protect the quality of our customer experience, maintain the integrity of our printing systems, and protect our intellectual property.”

Critics say the move is another way for HP to force customers to buy more expensive HP ink cartridges instead of cheaper, compatible brands.

Which HP printers use dynamic security?

It can be difficult to tell which HP printer models use Dynamic Security and are affected by the latest firmware update. According to HP’s website, all new OfficeJet Pro printers require genuine HP toner cartridges that are designed for the life of the printer.

Printers labeled as HP+ use dynamic security and require exclusive use of genuine HP ink cartridges.

HP’s mixed message on dynamic security

HP released another firmware update that completely disables its Dynamic Security system, but it only works with the following printers.

  • HP OfficeJet 6810, 6820
  • OfficeJet Professional 6230, 6830, 8610, 8620, 8630, 8640, 8660
  • X451dn/dw, X476dn/dw
  • X551dw
  • X576dw printer

This firmware update also applies to the following printer models if manufactured before December 1, 2016.

  • HP Officejet Pro 6970, 7740, 8210, 8700
  • Office Express 6950
  • Page width 300, 400, 500

If you own one of the HP printers listed above that were manufactured after December 2016, you still cannot disable HP’s Dynamic Security feature.

This YouTuber recommends downgrading your firmware to allow the use of non-HP ink cartridges in your HP printer.

How to Disable HP’s Dynamic Security

Not all HP printer users are affected by the latest firmware update. If this is you, you can disable HP’s ink cartridge jamming feature.

Depending on your printer model, you may be able to disable HP’s dynamic security settings. Note, however, that current or future HP firmware updates may not allow the dynamic security system to be disabled.

HP printers have two settings related to dynamic security under the Supplies Settings menu. The first is the cartridge policy, which blocks non-HP cartridges. The second is Cartridge Protection, which registers installed cartridges to your specific printer.

Here’s how to turn off HP’s Cartridge Police and Cartridge Protection features.

  1. Open the printer’s menu
  2. Select “System Settings”
  3. Select Supplies Settings
  4. Select Off under Cartridge Policy
  5. Click “OK”
  6. Select Supplies Settings again
  7. Under Cartridge Protection select Off
  8. Click “OK”

A lawyer questions the legality of HP’s dynamic security feature.

Despite costly lawsuits, HP sticks with dynamic security

HP has paid millions of dollars to settle a lawsuit over its dynamic security system. In 2020, it paid $1.5 million to settle a U.S. class-action lawsuit alleging that HP’s Dynamic Security Updates acted as “malware” that crippled HP printers.

The company also paid millions to settle similar lawsuits in Europe and Australia. Still, the company is sticking with a dynamic security feature that blocks non-HP cartridges.

HP users dissatisfied

HP angered loyal customers late last year by raising prices on its most popular ink and toner cartridges by 5%. This price increase follows a price increase for HP products in December 2021. HP is expected to announce further price increases as global inflation picks up in 2023.


 

 

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